lexmark ms310dn troubleshooting

Lexmark MS310DN Troubleshooting

The process of diagnosing the issue and resolving the same can be done quickly on your Lexmark MX 310dn printer. Your printer can display the error message on the display panel. Understand the printer’s error message and then start resolving the issue. There are common issues that occur in your Lexmark MX310dn printer. They are the printer offline issue, ink cartridge issue, paper feed problem. Carefully follow the Lexmark ms310dn troubleshooting guidelines mentioned below to rectify and resolve the printer problem.

Quick Steps To Resolve The Printer Offline Issue In Lexmark Printer

  1. Verify the connections with your printer, computer, and the electric socket.
  2. Update the driver firmware of your Lexmark printer.
  3. Press the Start icon and click Devices and Printers.
  4. Right-click on the green checkmark next to your printer.
  5. Click the See What’s Happening option.
  6. Uncheck the tick mark next to Pause Printing and Use Printer Offline.
  7. Check if the issue is resolved by performing a test print.
  8. Restart the Print Spooler device for your printer.
lexmark ms310dn troubleshooting

Detailed Resolving Steps To Troubleshoot The Lexmark Printer Issue

Step 1: Resolve the won’t print and ink cartridge issue on your Lexmark MX310dn printer by doing the steps below. To fix the won’t print issue, follow the Lexmark ms310dn troubleshooting guidelines mentioned below.

Step 2: Check if the print spooler service is not working correctly. If the print spooler is not working, the print function may not work correctly. To restart the print spooler, click Start and choose the Control Panel option.

Step 3: The control panel window will open where you will have to type Computer Management in the search box. Double-click on the icon that is displayed. Now, click Services and choose Print Spooler from the list of options that are displayed.

Step 4: Press Restart to begin the print spooler service again. Send the print job again to check if the Lexmark ms310dn troubleshooting issue is resolved. To solve the ink cartridge issue, check if you have installed the cartridges properly in their slots.

Step 5: Open the print cover and remove both the cartridges from the carrier. Check if there are any clogs or ink is dried up on the nozzle. If so, replace the ink cartridge. Do not keep the cartridge out for more than 8 – 10 minutes.

Step 6: Clean the printhead of your printer. Turn off your Lexmark printer and open the front cover by pressing the button on the left side. Remove the cartridge assembler from the printer by pulling the cartridge handle and placing it on a flat surface.

Step 7: Place a clean paper or sheet on top of the print cartridge assembly to avoid damage of the photoconductor roller which can cause the Print Quality issue. Locate the glass printhead and wipe the same using a soft, lint-free cloth.

Step 8: Re-insert the print cartridge assembly into your printer by aligning the green arrows on the tracks. Push the assembler inwards until it stops. Close the front cover and power On your printer.

Step 9: Try to print using your Lexmark printer to check if the issue is resolved. Common steps to solve the printer issue are given below. Pull the power cable from your printer and re-plug the same after 30 seconds.

Step 10: You can also touch Settings —-> Device —-> Restore Factory Defaults on your printer. Now, tap Restore All from the Restore Settings tab. Press Restore and click Start to begin the restoring the default settings. After resetting your printer to the default settings, try to perform the print job with the Lexmark ms310dn troubleshooting manual.

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