HP Print and Scan Doctor
A free software that is used for rectifying the common problems such as missing or corrupted print drivers, connection errors, printer offline, print, scan errors, and print jobs stuck in the queue is called as the HP Print and Scan Doctor.
Steps on how to use HP Print and Scan Doctor
- Ensure that your printer is in a stable state and is linked to the computer.
- Download the HP Print and Scan Doctor tool.
- Install the tool using the on-screen prompts and then open it.
- Click the Start button to view the list of printers on the Welcome screen.
- Choose the model of your HP printer from the queue.
- Select the Next option and choose either the Fix Scanning or Fix Printing option.
- Install the printer software from this site if prompted.
- Verify if the error has been rectified.
Detailed description of the HP Print and Scan Doctor
Ascertain to turn On both the printer and the computer. Download the HP Print and Scan Doctor tool on the computer that is linked with your printer. After downloading, comply with the on-screen prompts to launch it. Click Start on the Welcome screen. Choose your printer’s name from the list and select Next.
If the model of your printer is not present in the queue, choose the My product is not listed option. Follow the on-screen prompts and choose Retry. Select the Fix Scanning or Fix Printing option and install the software from this site if prompted. The HP printer has passed the test if a wrench mark is displayed on the screen.
If you view a wrench, it indicates that the Print and Scan Doctor tool has found an issue and has repaired it. If the test fails and it requires user action, an exclamation point appears on the tool. Comply with the instructions that display in the HP Print and Scan Doctor tool to resolve the error.
The additional features available in the HP Print and Scan Doctor are given here, print a quality diagnostics report. Align and clean the printhead to rectify the issues in print quality. You can view the status of the ink cartridges using the HP Print and Scan Doctor tool.
Resolve the Firewall software errors, click Network and choose the Troubleshooting Firewalls option. Follow the procedures on-screen to fix the problem. To know the information of your HP printer, click the Printer icon on the menu bar.
Choose Advanced Printer Data to view the serial number of your printer, warranty status. If you want to print an instruction page, choose the Printers menu and select the Web Services option. The information about the Web Services gets displayed on the screen, choose the Print ePrint Instruction Page option.
If the name of your printer is not found in the HP Print and Scan Doctor, verify the printer connection and SSID name. Restart the router for a wireless network. Make sure the printer uses a valid IP address that is required for linking to the Local Area Network.