HP Officejet 6962 Showing Error Code 0x6100004a

HP OfficeJet 6962 is a multi-function printer that is mostly used for office and small business groups. The printer helps in producing high-quality prints with amazing colors. However, there are times when the HP OfficeJet 6962 printer shows error code 0x6100004A. The error code points out that the printer is going through multiple problems. A clear way to solve this error code is by turning the printer off and on. The printer might also have paper jam errors.

Some of the other causes for the HP OfficeJet 6962 printer showing the error code 0x6100004A are the following:

A glitch in the firmware:

After over-usage, the HP OfficeJet 6962 printer might freeze and thus show the error code. The best way to resolve the glitch is by resetting the printer and updating the firmware from the HP support page. 

The ink cartridge is clogged: 

The best way to fix this issue is to clean the print head and check the ink cartridges. 

Paper jam: 

Paper jams are also the reason for the HP OfficeJet 6962 showing the error code 0X6100004A. We will now be looking at the troubleshooting steps and methods to find the perfect solution for the error code 0X6100004A.

HP Officejet 6962 Showing Error Code 0x6100004a


  1. Make sure the HP printer is connected to the power source.
  2. When the printer is turned on, remove the power cord from the printer and from the main power source.
  3. If the printer is connected via USB, remove the cable.
  4. Wait for a couple of minutes, now press and hold on the Power button to drain the charge.
  5. Connect the wires back to the power source and the printer and turn it on.
  6. The printer will now turn on, wait for the printer to become idle.


Jam in the input tray:

  1. Lift the output tray to pull out the input tray.
  2. Press the buttons that are on the sides of the input tray.
  3. See if there is any jammed paper present, gently grasp the paper and remove it.

Jam in the Print Zone:

  1. Turn off the HP OfficeJet 6962 printer.
  2. Lift and open the cartridge access door.
  3. Use the handle on the paper path and remove it from the cover.
  4. Locate and remove the jammed paper gently. Place the paper path in its place and close the cartridge access door.

Jam in the Document feeder:

  1. Open the lid of the document feeder.
  2. In the front edge of the feeder, lift the tab.
  3. Remove the paper jam present in and close the lid.


  1. Check the ink cartridges installed in the printer.
  2. Open the cartridge access door.
  3. See if the cartridges are properly in place.
  4. Remove the cartridges and push them until they are seated properly.


  1. You can download the firmware from the official HP Support page.
  2. Open the HP Support page.
  3. Click the Software, Drivers and Firmware tab.
  4. Click Firmware and expand the option.
  5. Click the Download button.
  6. In the HP Update screen, make sure the status of the printer is Ready.
  7. Click the checkbox next to the serial number.
  8. Click the Update button.
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