Error codes will help you identify the cause of your printer issue. So, as soon as an error code is displayed on the screen, try to identify the cause of it and then perform the necessary solutions to fix the printer problem. This page explains some specific HP Envy Photo 7858 printer error codes and the steps to fix them.

Error code 1: Blue screen with error code D90774EC

On your HP Envy Photo 7858 printer, if a blue screen with code D90774EC appears, try the troubleshooting methods given below to fix it.


Solution 1: Reset the printer

  • Turn on your HP Envy printer if it is turned off.
  • Now, unplug your printer’s power cord from it.
  • Wait for one minute and then reconnect the cord.
  • Turn on your printer and check if the error code D90774EC is fixed. If not, perform the next method.

Solution 2: Updating the printer firmware

You can update your HP Envy Photo 7858 printer’s firmware or software from its control panel or the EWS page. The below section explains both the methods in detail.

Method 1: Using the printer’s control panel

  • Open your HP printer’s dashboard by swiping down the screen.
  • Select the Setup menu.
  • Tap the Printer Maintenance option followed by Update the printer. Now, see if the Check for Printer Update Now message is displayed on the screen.
  • If yes, tap on it to update the printer software.

Method 2: Using the printer’s EWS page

  • Open the EWS page in your computer browser using the printer’s IP address. (Note: You can also use Wi-Fi Direct to open the printer’s EWS page. To do so, enable the Wi-Fi Direct feature on your printer and turn on the Wi-Fi option on your computer. Search for the “Direct ** HP Envy Photo 7800” SSID and select it. In the given field, type the Wi-Fi Direct connection’s password. Open a browser on your computer. Type your printer’s IP address in the browser’s search field and tap Enter.)
  • Now, go to the Tools tab followed by the Printer Updates section.
  • Click on the Firmware Updates button.
  • Update your printer’s firmware by following the prompts displayed on the screen.

After updating the printer firmware, check if the error code D90774EC is resolved on your printer. If not, perform the following method.

Solution 3: Clearing the paper jam

Sometimes, a paper jam may also cause these kinds of error codes. So, check whether any paper is jammed inside your printer. If yes, remove it from the printer.

Error code 2: Cartridge error

If the cartridge error is displayed on your HP Envy Photo 7858 printer screen, first, check whether the cartridges are installed properly. To check it, follow the instructions given below.

  • Turn on your HP Envy printer if it is turned off.
  • Now, gently open your printer’s access door.
  • Check whether the black ink cartridge is installed on the right-hand side of the slot and the tri-color on the left. If not, remove and reinsert them properly.
  • Close the access door of your printer and print a test page to check whether the cartridge error is resolved.
  • If not, check whether the compatible ink cartridges are installed on your printer. Replace the cartridges if they are incompatible with your printer model.
  • You can also replace the cartridge(s) if it is damaged.
  • To replace the cartridges, get the replacement ones from the HP printer store.

Contact our trained technical experts to know more about the HP Envy Photo 7858 error codes.

hp printer technical support