HP Envy 6455e Troubleshooting

HP ENVY 6455e Printer Troubleshooting

Everything was good and smooth. But, suddenly, an issue or a problem occurred when you were printing, scanning, copying, or faxing with the HP 6455e printer. The first thing you feel is annoying, right? Not only you, but no one likes or wishes to encounter problems when working with the printer. But, when it happens, many people get frustrated and panic because they can’t use the printer for any printer-related job until the problem is resolved. If you ask us, we will say that you don’t have to panic or worry. There is a solution to every printer problem that you face. This HP ENVY 6455e troubleshooting article covers some basic solutions that will help you resolve almost all printer issues and some advanced solutions for some specific issues. So, cheer up. Let’s fix your HP ENVY 6455e printer problem together.

ENVY 6455e Troubleshoot

HP ENVY 6455e – Recommended And Best Solutions

The following are the best and recommended troubleshooting solutions that will help you fix most printer problems. If you’re facing a problem with your printer for the first time, use these solutions to resolve it.

Five Simple Solutions To Consider

  • Restart or reboot your printer.
  • Ensure that your printer is ready for use.
  • Reconnect the printer to your computer or smartphone. Re-install the printer driver.
  • Check for and clear errors if any are displayed on the screen.
  • Reset the printer.

Need help resetting your printer? Alright. You can do it in less than a minute. Follow the instructions below.

  • You can reset the printer only when it is turned on.
  • Therefore, switch on your printer if it is turned off.
  • Now, unplug the power cord from the printer. Ensure to do this while the printer is turned off.
  • Count for 30 seconds. After 30 seconds, reconnect the printer’s power cord into the printer. Turn on the printer. The printer must be reset.

Use The HP Smart App

  • This app notifies you when something goes wrong with your printer. Yes! You read it correctly. It will do it via a message or code. For example, consider that you are trying to scan a document with your printer.
  • If your printer is offline or not ready to use, the “Scanner is Currently Unavailable” message will show up on the screen. Below the message, you can also find two buttons: Return home and Get More Help.
  • If you want to learn about the cause of the problem and fix it, click on the Get More Help button to start troubleshooting.
Click On The Get More Help Button

Make Use Of Printer Reports

The printer’s network, status, print quality, wireless test, and web access test reports also help you to know the printer’s current status and troubleshoot the printer’s problems. Printing these reports is also straightforward.

  • Printer Information Page: Press the Information button.
  • Printer Status Report: Locate the Cancel and Resume buttons on the printer’s control panel. After that, press and hold these two buttons simultaneously.
  • Use the Information and Resume button combo to print the Wireless Network Test and Network Configuration Pages.
  • Web Services Report: Press the Resume button.
  • Did the easy, simple, and quick solutions above help you resolve your HP ENVY 6455e printer problem? No? It’s okay. Some problems require more time, and you have to use advanced solutions to resolve them. However, the advanced troubleshooting solutions differ based on your problem.

Press The Resume Button

Troubleshooting HP ENVY 6455e Printer Problems

Paper Jam

Paper jam is a common problem that is faced by many. This problem occurs due to numerous reasons. When this printer encounters a paper jam, the Document Feeder Error indicator on the control panel will begin to flash. Resolving the paper jam issue on the HP Envy 6455e printer is easy. Are you new to printer troubleshooting? Yes? Don’t worry. We are here to guide you throughout the troubleshooting. Clear the paper jam issue on your printer in no time by following the instructions below.

  • First, you have to find the location where the paper is jammed. Generally, on this printer, the paper jam occurs mostly in the following parts:
  • Inside the printer
  • Document Feeder
  • Cartridge Access Area
  • Paper Tray
  • Output Tray
  • So, look for the jammed papers in the above parts.
  • From the paper tray: If the paper is jammed in this part of the printer, gently remove the paper. After doing that, press the Cancel button. Why? This will push the printer to clear the jam automatically.
  • From the output tray: Remove all the papers without leaving a single piece of paper.
  • From the Cartridge Access Area: Try to clear the jam automatically by pressing the Cancel button. Does it work? No? It’s alright. Look for the jammed paper in the access area and remove it manually.
Pressing The Cancel Button

Similarly, look for the jammed paper in all the parts mentioned above and remove it.

False Paper Jam — Here’s How To Fix It

  • If the paper jam issue persists even after clearing all the jammed paper, then it might be a false jam.
  • Take it easy. You can clear this false jam by restarting the printer. If the restart doesn’t work, it means the printer’s internal parts might be damaged.
  • In that case, repairing the printer is the only way to clear the error.

Troubleshooting HP ENVY 6455e Printing Issues

Is your HP ENVY 6455e printer suddenly stopping printing? Yes? Take it easy. You are not the one who faces this problem. It is faced and resolved by other HP ENVY 6455e printer users. So, you can also resolve this print problem. We have covered the root cause of this printing problem and all workarounds that help you resolve it in the section below. Read and utilize the section below.

In Windows

Try the following troubleshooting solutions one by one in the order below. After performing one solution, check if the problem is resolved by printing a test page. If the printer prints the document, you can stop the troubleshooting there. If not, try the other solutions until the problem is resolved.

Use The Diagnose & Fix

Have you set up and are you accessing your printer using the HP Smart app? If yes, you can use the same app to troubleshoot this print.

  • Launch the app. Have you done it? If yes, check to ensure that your HP ENVY printer is selected.
  • Now, let’s begin the troubleshooting. You will find the Settings icon (which looks like a gear) at the bottom of the screen. Can you see it? Yes? Above Settings, you will find the Diagnose and Fix icon.
  • Click on it to diagnose and fix the printer issue.
  • Fix The Printer Issue

Use HP’s HP Print And Scan Doctor

Is the HP Smart app failing to resolve the problem? It’s okay. Cheer Up. Use HP’s HP Print and Scan Doctor tool from HP to resolve the problem. This diagnostic and repair tool is specially designed for Windows operating systems. Install this tool from HP’s official site.

  • We believe that you have installed the tool on your computer.
  • Before opening the tool, ensure that your printer is powered on.
  • Now, open the tool and follow the on-screen prompts.
  • Click Fix Printing when you reach the Finding and Fixing screen.
  • Resolve the printing problem by following the prompts displayed on the screen.
  • Click Fix Printing

Make Your Printer The Default

Sometimes, not setting your printer as the default printer might also lead to these kinds of problems because, when you click Print, the application that you use for printing selects the printer that is set as the default on your computer. So, check if your printer is set to default. No? Alright. You can do it now.

  • Open the printer properties dialog box. After doing that, click on the “Printer” menu.
  • Now, the list of options will show up as shown in the image below.
  • Here, click on the “Set as Default Printer” option.
Check If The Use Printer Offline

One more important thing: check if the Use Printer Offline and Pause Printing options are enabled. If so, kindly deselect them because these options put your printer in offline mode even when it is turned on and ready to use.

On Mac

Troubleshoot the HP ENVY 6455e printer not printing issue on Mac by using the troubleshooting solutions below.

Use Diagnose And Fix

  • Open the HP Smart app for Mac installed on your computer.
  • Is the name of another HP printer model displayed on the app’s main screen? Yes? Then, click on the Forward or Backward icons available beside the printer name to choose the correct printer model.
  • Have you selected your printer? Yes, we believe. Now, select the Printers menu.
  • What do you see? The “Add/Setup a Printer” and “Diagnose and Fix” options, correct?
  • Click on the “Diagnose and Fix” option to begin troubleshooting. It’s that simple.
Click On Diagnose And Fix Option

Re-Add The printer

Sometimes, an incomplete printer driver installation might also lead to these kinds of problems. In that case, re-adding the printer may help you resolve the problem. It’s not a big deal to re-add the printer on your Mac computer. You can do it in two steps. The first step is to remove the printer from the list. In the second step, you will re-add it. You will read more about it in the section below.

  • Open the Printers & Scanners screen.
  • Have you done it? Now, choose your printer under the Printers section and click the minus (-) sign.
  • Now, the confirmation dialog box will open. Click on the “Delete Printer” button on the opened box to continue removing the printer.
  • The printer name will disappear from the Printers list once it is removed from your computer.
  • Now, click on the plus (+) sign under the Printer section to re-add the printer.
  • After re-adding the printer, print a test document.
Click On Delete Printer Button

Reset The Printing System

Reset your ENVY 6455e printing system if the re-add process fails to resolve the print problem.

  • Open the Printers & Scanners screen again.
  • Select your printer. Now, right-click anywhere under the Printers section.
  • What do you see? The Reset printing system option, right? Click it to reset your printer’s printing system and fix the printer not printing issue.
Reset The Printing System

End Note

We sincerely hope that one of the solutions listed above has assisted you in troubleshooting your HP 6455e printer issue. Do you need further assistance in troubleshooting your printer problem? If yes, give us a call now by clicking the toll-free button provided on this page. Our technical expert will reach you as soon as possible and assist you in resolving the printer problems.

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