how to troubleshoot hp printer problems

How To Troubleshoot HP Printer Problems

To troubleshoot the HP printer problems, the first thing to know is the reason for the occurrence of the problem. After figuring out the cause, you can carry out the appropriate steps to clear that issue. The paper jam error is one of the common issue faced by most of the HP printer customers. Paper jam occurs when the printing material gets stuck inside the printer. If you fail to clean the printer regularly or use the wrong paper for printing, the error occurs. Printhead problems also occur frequently in HP printers. Follow the methods discussed below for how to troubleshoot HP printer problems.

Quick Steps To Resolve The Most Common HP Printer Issue

  1. Power off the HP printer before you proceed with the reset.
  2. Stop all the on-going processes on your operating system.
  3. Switch off the computer.
  4. Make sure to connect the printer power cord directly to the wall outlet.
  5. Power on the printer and the computer.
  6. Look for your printer model number on the operating system.
  7. Choose your printer from the list.
  8. Select the Scan a Document or Photo or Manage to Computer option on the HP Printer Assistant page.
  9. Check if there is a checkmark next to the Automatically Start Scan to Computer option.
  10. Select the settings option in the HP Solution Center page. Try a test Scan.
how to troubleshoot hp printer problems

Complete Troubleshooting Methods Used To Fix The HP Printer Issue

Step 1: The HP printer is known for its reliability and the quality of the printouts. On your HP printer, there are chances for an error to occur while performing a specific task. When a Scanner Failure error message appears on the screen, the printer will not perform a scan, copy, or send fax jobs. For how to troubleshoot HP printer problems, go with the troubleshooting methods discussed below.

Step 2: As soon as this error message appears on the screen, try to uninstall the printer driver. To uninstall the printer driver, carry out the instructions that follow. First, disconnect the printer from the computer, and remove the power cable from the printer.

Step 3: On your operating system (Windows), open the Control Panel window. Select the Programs or Programs & Features option in the window, and click the Uninstall a Program tab. The number of installed program files will be displayed on the screen.

Step 4: From the list, select the printer driver file that you want to uninstall. Right-click on the selected file and choose the Uninstall option. Click the Yes button in the confirmation dialog box displayed. Now, switch on the printer. Before powering on the printer, make sure that the paper is loaded and the ink cartridges are installed.

Step 5: Now, go to the manufacturer’s site and download the Driver software. Select the HP Smart or the full software option to get access to the advanced features. After installing the printer driver, try a test Scan. If the error continues while attempting the process of how to troubleshoot HP printer problems, then check Windows Image Acquisition settings on your computer.

Step 6: If the Windows Image Acquisition option is disabled, then there is a chance for the scan jobs to fail. Click the View Local Services option and select the Windows Image Acquisition option in the Services window. Check the Status and the Startup Type.

Step 7: If the Status displays as Running and the Startup Type as Automatic, the WIA is enabled or running correctly. If the WIA option is disabled, then right-click WIA. Select the Properties option and click the General tab.

Step 8: In the Startup type drop-down menu, select the Automatic option and click the Start button to enable the WIA option. If the error gets resolved, then try a test Scan. Run the Print & Scan Doctor on your Windows. It will solve most of the Scan issues. First of all, you need to install the HP Print and Scan Doctor tool from the manufacturer’s site.

Step 9: The tool includes various options for fixing the printer issues. It is supported only on the Windows OS. After downloading the tool, install it. Launch the tool, click Start, and add the printer to it. Click the Fix Scanning option to test your scanner.

Step 10: If the scan result is positive, then try a test Scan. If the error continues, then troubleshoot the printer connection. Try a test Scan if the fault gets cleared. Contact our technical team now for more information related for how to troubleshoot HP printer problems.

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