Is your Canon printer not responding to the scan function? Do you see the message “the scanner driver not installed” displaying on the screen?” If yes, try the quick and simple solutions given below to fix it.

The “Canon Scanner driver not installed” error occurs when your printer’s scanner driver is not installed completely. To check whether the driver is installed properly, open the Application screen on your computer. On the opened screen, look for your Canon scanner. If your scanner icon is not displayed on the Application screen, it means that the driver is not installed properly. In this case, reinstall the scanner driver on your computer to fix the problem.*Note: The following troubleshooting methods are suitable only for Windows OS.


Reinstall the scanner driver

Disconnect your Canon scanner from the computer. Open the Programs and Features screen. Select the scanner driver that you want to delete and click Uninstall > Yes. Once the scanner driver is uninstalled, restart your Windows computer. After your computer restarts, download the latest version of the scanner driver from your printer’s official support page.

Run the downloaded file on your computer and install it. After reinstalling the scanner driver, scan a test page to check whether the “Canon scanner driver not installed” problem is fixed. If the same error message is displayed on the screen, try the other solutions given below to fix it.

Disable the firewall feature

Sometimes the firewall feature might block the scanner from communicating with your computer. Check if any firewall feature is enabled on your computer. If yes, disable it temporarily and scan a test page.

Run the troubleshooter

Open the Settings screen and click the “Devices” tab. Select the Printers & Scanners option followed by the Canon printer that you’re encountering the scan problem. Click Manage > Run the troubleshooter. Wait for the troubleshooting process to complete.

Once it is done, check if the Canon Scanner driver not installed problem is fixed. If not, contact us by clicking the Call button provided on this page.

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