Brother Mfc 240c Is Not Scanning

Brother Mfc 240c Is Not Scanning

“Are you receiving an error message or facing a problem in scanning a document with your Brother MFC-240C printer?” If that’s the case, continue reading this page to know some workable solutions to fix this problem.

Brother Mfc 240c Is Not Scanning


Some common causes of the scan issues are:

  • The printer is turned off.
  • The scanner driver is not installed properly on your computer.
  • The printer and your computer are not connected to the same network.
  • There are some misconfigured scan settings, etc.

Fixing the scan issue

Can’t scan via USB (Mac)

If you’re unable to scan or facing a problem in scanning a document and saving it to your Mac computer over a USB connection, perform the easy and simple troubleshooting methods given below.

Cant scan via USB
  • Initially, check if your Brother MFC-240C printer is turned on. If not, turn it on and then scan a test document.
  • Next, check whether any error message is displayed on your printer screen. If yes, perform the necessary solutions to clear it and then perform the scan operation.
  • Install the latest scanner driver on your computer if the existing one is outdated or incompatible.
  • Now, unplug and reconnect the USB cable to the printer’s or computer’s USB port if it is not connected securely.
  • Check and configure the scan settings correctly.
  • To do so, open ControlCenter.
  • Select the Other option from the Model drop-down menu.
  • Now, the Device Select window will open.
  • Select your printer and click Scan Key Setting followed by Add.
  • Now, check if the scan issue is fixed. If not, contact us.

Unable to scan using ControlCenter4 or ControlCenter3 (Windows)

Unable to scan using ControlCenter4
  • Turn on your Brother MFC-240C printer if it is turned off.
  • Check and connect your printer to the computer using the USB cable if it is not connected.
  • Temporarily disable the antivirus software that’s currently running, or the firewall settings enabled on your computer.
  • Check if the stisvc service is running on your Windows computer.
  • To verify it, open the Task Manager window on your computer.
  • Go to the Services tab.
  • Locate the stisvc service. Now, if Stopped is displayed under the Status section of the located service, right-click on it and choose the Start Service option.
  • Now, scan a test document.
  • If Brother MFC-240C is not scanning again, restart your computer and the printer.
  • Reinstall the printer driver if necessary.

Contact us if the Brother MFC-240C printer is not scanning even after performing the above methods.

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